Return & Refund Policy

Returns

We accept return requests within 14 days of delivery for eligible items.

For change-of-mind returns, items must be unused, in their original condition, and returned with their original packaging and any included parts or accessories.

To request a return, please email us at bancho@jdmtsurikawa.com with your order number and the item you would like to return.

Please contact us before sending anything back. We will provide the return address and instructions.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service and keeping proof of postage until the return is completed.

For voluntary change-of-mind returns, original shipping charges, customs duties, import taxes, and carrier fees are generally non-refundable, except where applicable law requires otherwise.

Custom Orders

Items specially made at a customer's individual request, outside the options normally offered in our online store, are generally not eligible for change-of-mind returns.

Products purchased through the regular options available in our online store are not considered custom orders solely because the customer selects a fabric, color, or ring style.

This does not affect any rights provided by applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at bancho@jdmtsurikawa.com with your order number and, if possible, photos of the item and packaging.

We will review the issue and arrange an appropriate solution at no additional cost to you, in accordance with applicable law.

In most cases, we do not require damaged or incorrect items to be shipped back to Japan. Please contact us before returning or disposing of an item.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We generally accept cancellations before an order has shipped.

Once an order has been shipped, we cannot guarantee that the package can be stopped or recalled during international transit. Our return policy and any applicable statutory cancellation or withdrawal rights will apply.

Refunds

For voluntary returns, once we have received and reviewed the returned item, we will notify you of the refund status.

Approved refunds will be processed promptly to the original payment method, within any deadlines required by applicable law.

The time it takes for a refund to appear in your account depends on your bank or payment provider.

European Union and United Kingdom Customers

Where applicable, customers in the European Union and United Kingdom have a statutory right to withdraw from eligible online purchases without giving a reason. This right may also be exercised before delivery.

The statutory withdrawal period generally ends 14 days after the customer receives the goods.

After notifying us of a withdrawal, customers generally have a further 14 days to return the goods.

Customers are responsible for the direct cost of return shipping for change-of-mind withdrawals, as permitted by applicable law.

Where required by law, refunds include the original cost of the least expensive standard delivery option offered for the order. Additional charges for a more expensive shipping option chosen by the customer are generally non-refundable.

Refunds will be processed within the applicable statutory deadlines. Where permitted by law, we may withhold reimbursement until we receive the returned goods or you provide valid evidence of having sent them back, whichever occurs first.

Customers may inspect goods as they would in a physical store. Any reduction in value caused by handling beyond what is necessary to inspect the goods may be taken into account where legally permitted.

Certain specially made or personalized products may be exempt from the statutory withdrawal right where the legal requirements for an exemption are met.

Nothing in this policy limits any mandatory consumer rights under applicable law.

Questions?

If you have any questions about returns, cancellations, or refunds, please email us at bancho@jdmtsurikawa.com.