FAQs
Got a question? Here are a few things we get asked about our tsurikawa, orders and shipping. We're a small family shop in Japan, and we're always happy to help!
General
1. How do I install my tsurikawa?
All you need is a Phillips screwdriver!
- Loosen the two screws and remove the back plate.
- Open the strap and wrap it around the part you want to attach it to.
- Put the strap back in its original position and press the layers firmly together, so the screws stick out far enough to reach the back plate.
- Put the back plate in place and carefully screw the screws straight into it. Take your time here to avoid damaging the threads!
- Tighten both screws firmly. Shocks and vibrations can loosen them, especially if your tsurikawa drags on the ground, so check them regularly.
2. If my tsurikawa drags on the ground, how long will it last?
That depends on your speed, the temperature, the road surface and a little bit of luck! In our own tests, we covered more than 10,000 km without any issues. Some customers have even reported more than 50,000 km!
The ring usually wears down little by little, but it can also break suddenly if it catches something sharp. Those distances are stories from the road, not a promise of how long yours will last. Our tsurikawa are super strong, but they're not bulletproof!
3. I lost some assembly parts. Can I order them separately?
Yes! Please get in touch through our Contact Us page and let us know which parts you need. A photo of your tsurikawa helps too!
4. Can you make a custom tsurikawa?
Have a special combination in mind? For our handmade Kyoto tsurikawa, we can often combine your favorite fabric strap with a ring from our shop, depending on the parts we have available.
You can also ask about a particular fabric, color or pattern. We can't promise every request will be possible, but we'd love to hear your idea! Please contact us before ordering so we can check what we can make. Custom requests are based on our available rings; we don't currently offer newly molded ring shapes.
5. When will you have more genuine tsurikawa in stock?
Genuine, used tsurikawa can be hard to find, and they often go quickly! We announce new arrivals through our newsletter and on Instagram.
To join our newsletter, visit our homepage, scroll to the bottom and enter your email address in the newsletter form. That way, you'll hear when something special turns up!
6. Will your Suichuka shift knob fit my car?
Our Suichuka shift knobs come with three adapters, giving you four thread sizes in total: M12 × 1.25, M10 × 1.25, M10 × 1.5 and M8 × 1.25. These fit many Japanese cars with a manual transmission.
The Bubble shift knob does not include the M8 × 1.25 adapter. Please check the product description for the model you're interested in. If you're unsure about the fit, feel free to contact us before ordering!
Orders
7. What payment methods do you accept?
We accept major credit cards, along with convenient payment options such as PayPal and Shop Pay. Available payment methods are shown at checkout.
8. I made a mistake with my order. Can I change it?
No worries! Please contact us as soon as possible with your order number and the change you'd like to make.
We usually ship orders within 2–3 days after order confirmation and full payment. If yours hasn't shipped yet, we can help with a product change or refund. The sooner we hear from you, the easier it is to help!
9. Do you offer sponsorship?
Sorry, we aren't offering sponsorship at the moment. m(_ _)m
10. Do you offer wholesale?
Yes, we do! If you'd like to stock our products in your shop, please get in touch through our Contact Us page. Tell us a little about your shop and the products you're interested in, and we'll take it from there!
Shipping and Handling
11. How much does shipping cost?
Shipping is calculated automatically at checkout based on your destination and the weight of your order.
For example, shipping one standard tsurikawa to the USA starts at US$12 with Japan Post Economy Shipping. This option includes prepaid U.S. import duties and taxes, so there are no extra import charges to pay on delivery.
Heavier orders cost more, and the tax-inclusive arrangement above applies to U.S. orders sent with Japan Post Economy Shipping. Other shipping methods may involve additional import charges. You'll see the exact shipping price at checkout. Visit our Shipping Information page for more details.
12. Do you ship to my country?
We ship to many countries around the world! Available destinations can change depending on postal services and local conditions.
If you can't find your country at checkout, please contact us and we'll be happy to check for you.
13. Where do you ship from?
Everything ships from Japan, carefully packed by our little team!
14. When will my order ship?
We usually ship within 2–3 days after order confirmation and full payment. During sales or busy periods, we may need a little extra time to get everything ready. Thank you for your patience!
This is the time we need to prepare your order. Delivery time starts once your package has shipped.
15. How long does delivery take?
Delivery time depends on your country and the shipping method. The methods available also vary by country: some destinations have Japan Post Economy Shipping and Express Shipping options, while others have fewer choices. You'll see what's available for your address at checkout.
As a guide, delivery to the USA usually takes around 7–10 business days with Japan Post Economy Shipping, or 3–5 business days with Express Shipping, after dispatch. Other destinations have different delivery estimates. Customs and local delivery conditions can sometimes add a little time, so these are estimates rather than guarantees.
See our Shipping Information page for destination-specific details.
16. Where is my tracking number?
Once your order has shipped, we'll email you your tracking number. If you can't find the email, please check your spam or junk folder too.
If you still haven't heard from us after a few business days, please contact us with your order number and we'll check for you!