Due to the COVID-19 situation, Japan Post has stopped shipping to most countries.
For this reason, we are now shipping ALL our packets via Express Services such as DHL or FedEx.
This allows us to offer you a much better shipping experience. Packets are delivered faster and are handled with care.
However, this premium service is more expensive and we had to adjust our prices. Thank you for your understanding!
Your packet will be shipped within 48h after order confirmation and full payment. During special event or sale, due to large volume orders, please allow us 2 to 3 extra days to handle your packet.
The tracking number will be emailed to you after the packet has been shipped.
!! IMPORTANT !!
SHIPPING TO THE USA
From October 5, 2020 delivery practices for all FedEx U.S. residential shipments will change.
All shipments will be left at the door on first attempt if recipient is unavailable, unless the shipper requested a Signature Service option.
If your packet requires a Signature Service, please select this option during checkout (+$3.8).
Please understand that we are not responsible if your packet status is mentioned as "DELIVERED" but you haven't received it (stolen packet for example).
REMOTE AREA (AUSTRALIA and CANADA mainly)
FedEx and DHL charges extra cost when packets are shipped to remote areas.
Unfortunately, we can't detect a remote area address before the purchase has been finalized. If you are located in a remote area please be aware that we will request you to cover an extra shipping charge of $28.
We will contact you after we receive your order to give you the payment procedure.
If you are not wiling to cover the extra shipping cost, we will cancel the order and send you a full refund.
You're not sure you're located in a remote area? No problem! Send us an email with your country and postal code and we will search for you!
We do NOT ship to PO BOX, APO and Military addresses.
If a packet is returned to us because of incomplete or wrong address, we will charge you the shipping cost to have the packet send back to you.
CUSTOMS, TAXES, DUTIES AND FEES
All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
Our online store will calculate shipping prices for you automatically.
For example, the shipping cost for a single Classic or Bad Romance Tsurikawa, sent to the USA is $14 (Express)
Packets are delivered in 2 to 5 business days